Who Is Your Firm’s Director of First Impressions?
Well, it goes without saying that without clients, you’d have no business. But, what else may have gone “unsaid” in your firm that relates to client service? How are your clients treated from the moment they walk in the door… or when the phone is answered?
More importantly, let’s get to the bottom-line — how can you improve your firm’s “wow” factor? You know – the one that keeps referrals coming to your firm long after a file is closed.
This six minute session is designed to help your firm think above & beyond the traditional values of client service…beyond the Director of First Impressions. What ideas will you choose to create your own “wow” factor for serving clients better in the year 2012 & beyond?