Form Ever Follows Function: Lessons in Client Service from the “Chicago School” of Architecture
In his 1896 article “The Tall Office Building Artistically Considered,” Louis Sullivan, father of the skyscraper, famously postulated that “form ever follows function” — one of the foundational tenets of modernity, from industrial design to business management.
Sullivan developed the shape of the tall steel skyscraper in late 19th Century Chicago at the very moment when technology, taste and economic forces converged violently and made it necessary to drop the established styles of the past. If the shape of the building wasn’t going to be chosen out of the old pattern book, something had to determine form, and according to Sullivan it was going to be the purpose of the building. It was “form follows function”, as opposed to “form follows precedent.”
This presentation will explore how the Chicago School’s best practices in client service and technological innovation can inform and inspire law firms as they reimagine and reengineer their client service practices.