Category Archives: 2012 LexThink.1 Speakers
Client Service Design
Client Service Design Lawyers can build a more profitable and satisfying practice by designing their business to serve their best clients better. In this presentation, I’ll discuss why client service matters now more than ever, and share a simple process that can help lawyers identify their ideal clients and design their practices to serve those… Continue Reading
Don’t Just Communicate …
Don’t Just Communicate … I will be talking about how to get away from traditional lines of communication and give clients the attention that they deserve through technology. Clients are used to communicating via text messaging, email, and Facebook, which essentially leads to instant gratification. Whether we like or not, they have grown to expect… Continue Reading
One Word That Will Reinvent How You Serve Clients
One Word That Will Reinvent How You Serve Clients “Lawyer” is one of just two nouns in the English language that take on a negative meaning when turned into an adjective — “lawyerly.” (The other is “fish.” As in “fishy.”) In the history of the world, no one has ever used “lawyerly” as a compliment.… Continue Reading
Back to the Future
Back to the Future Due to communication innovations of the 21st century (e.g., Internet, social networking, video chat, etc.), lawyers are being forced back to a time of community interaction and leadership. But the communities have changed. Many are now online in-part or whole. How does a lawyer identify online communities that are most important… Continue Reading
Flash Mob Law
Flash Mob Law Flash mobs are large public performances that are unexpected and often involve unusual behavior, like dancing in the streets and people dressed in unusual attire. Flash mob law is a hybrid of criminal, intellectual property, tort, property, 1st Amendment, and contract law that helps flash mob organizers stay out of trouble before,… Continue Reading
Ignite This! Five Ethics Rules That Should Be Incinerated
Ignite This! Five Ethics Rules That Should Be Incinerated Technology moved into the 21st Century in the 1990s. We’re still waiting for ethics rules to catch up. Which state has a rule that advocates using the Yellow Pages? Where can a publisher call you the “best” lawyer, but your client can’t? Where is it unethical… Continue Reading
Being a Web 2.0 Lawyer in the “Thank You Economy”
Being a Web 2.0 Lawyer in the “Thank You Economy” From a marketing and branding standpoint, it’s very important for lawyers and law firms to embrace the “Thank You Economy” (credit Gary Vaynerchuk). I will demonstrate how that can be done quite economically by leveraging relevant social media and through establishing interesting messaging, all in… Continue Reading
Legal Industry Startups: An Overview
Legal Industry Startups: An Overview A quick survey of new legal industry start-ups (non-law firms) and the promise of new value propositions that result in improved patterns of client service. The venture capital industry is targeting the legal industry as ripe for disruption. The VC’s think they know it all and really understand the future… Continue Reading
Passion
Passion Identifying and then nourishing your passion will make you a more content person, drive confidence and help you serve your clients better. Find your passions and then encourage others around you to follow theirs. Passion also leads to innovation which is the cornerstone of technology. Technology, in turn, when properly implemented and when enthusiastically… Continue Reading