We’re excited to announce this year’s LexThink.1 speaker slate. As in years past, we asked the public to vote on the submitted proposals, and over two thousand votes were cast. Here are the speakers for LexThink.1 (number of votes received in parentheses): Roe Frazer: Being a Web 2.0 Lawyer in the “Thank You Economy” (171) Will Hornsby:… Continue Reading
Category Archives: 2012 Proposed Talks
Serving Client Communities Online
Serving Client Communities Online It used to be that the thickest sections of the yellow pages were for lawyers and glass repair shops. It wasn’t just that the law and glass were breaking all the time, but often they were breaking at the same time. They still are. Crisis is often an entry point for… Continue Reading
Keeping Support Personal in a Mobile World
Keeping Support Personal in a Mobile World In the legal app sales business, our clients are for the most part fully immersed in the 21st century, and also have the expectation that tech support maintain a high level of both personal and technological support. Because the App Store gives its clients the opportunity to leave an… Continue Reading
Acquiring the 21st Century Client
Acquiring the 21st Century Client Today’s client is Internet-enabled and educated. Their access to information and choice is better than ever, and their service demands from an attorney begin from the first interaction, whether they truly understand how to evaluate how good an attorney actually is. The better an attorney understands how to manage… Continue Reading
Don’t Just Communicate …
Don’t Just Communicate … I will be talking about how to get away from traditional lines of communication and give clients the attention that they deserve through technology. Clients are used to communicating via text messaging, email, and Facebook, which essentially leads to instant gratification. Whether we like or not, they have grown to expect… Continue Reading
One Word That Will Reinvent How You Serve Clients
One Word That Will Reinvent How You Serve Clients “Lawyer” is one of just two nouns in the English language that take on a negative meaning when turned into an adjective — “lawyerly.” (The other is “fish.” As in “fishy.”) In the history of the world, no one has ever used “lawyerly” as a compliment.… Continue Reading
Who Is Your Firm’s Director of First Impressions?
Who Is Your Firm’s Director of First Impressions? Well, it goes without saying that without clients, you’d have no business. But, what else may have gone “unsaid” in your firm that relates to client service? How are your clients treated from the moment they walk in the door… or when the phone is answered? More importantly,… Continue Reading
Back to the Future
Back to the Future Due to communication innovations of the 21st century (e.g., Internet, social networking, video chat, etc.), lawyers are being forced back to a time of community interaction and leadership. But the communities have changed. Many are now online in-part or whole. How does a lawyer identify online communities that are most important… Continue Reading
Making Alternative Fee Agreements Work for Both Clients and Firms
Making Alternative Fee Agreements Work for Both Clients and Firms Yes … I know. We’re all supposed to be embracing Alternative Fee Agreements (or AFA’s). It’s fine to talk about the benefits of leaving the hourly billing world behind, but what has been largely missing from the AFA conversation though is the ‘How To’ aspect.… Continue Reading
Form Ever Follows Function: Lessons in Client Service from the “Chicago School” of Architecture
Form Ever Follows Function: Lessons in Client Service from the “Chicago School” of Architecture In his 1896 article “The Tall Office Building Artistically Considered,” Louis Sullivan, father of the skyscraper, famously postulated that “form ever follows function” — one of the foundational tenets of modernity, from industrial design to business management. Sullivan developed the shape… Continue Reading