Keeping Support Personal in a Mobile World In the legal app sales business, our clients are for the most part fully immersed in the 21st century, and also have the expectation that tech support maintain a high level of both personal and technological support. Because the App Store gives its clients the opportunity to leave an… Continue Reading
Author Archives: LegalTypist
One Word That Will Reinvent How You Serve Clients
One Word That Will Reinvent How You Serve Clients “Lawyer” is one of just two nouns in the English language that take on a negative meaning when turned into an adjective — “lawyerly.” (The other is “fish.” As in “fishy.”) In the history of the world, no one has ever used “lawyerly” as a compliment.… Continue Reading
Who Is Your Firm’s Director of First Impressions?
Who Is Your Firm’s Director of First Impressions? Well, it goes without saying that without clients, you’d have no business. But, what else may have gone “unsaid” in your firm that relates to client service? How are your clients treated from the moment they walk in the door… or when the phone is answered? More importantly,… Continue Reading
Making Alternative Fee Agreements Work for Both Clients and Firms
Making Alternative Fee Agreements Work for Both Clients and Firms Yes … I know. We’re all supposed to be embracing Alternative Fee Agreements (or AFA’s). It’s fine to talk about the benefits of leaving the hourly billing world behind, but what has been largely missing from the AFA conversation though is the ‘How To’ aspect.… Continue Reading
Back to the Future
Back to the Future Due to communication innovations of the 21st century (e.g., Internet, social networking, video chat, etc.), lawyers are being forced back to a time of community interaction and leadership. But the communities have changed. Many are now online in-part or whole. How does a lawyer identify online communities that are most important… Continue Reading
Form Ever Follows Function: Lessons in Client Service from the “Chicago School” of Architecture
Form Ever Follows Function: Lessons in Client Service from the “Chicago School” of Architecture In his 1896 article “The Tall Office Building Artistically Considered,” Louis Sullivan, father of the skyscraper, famously postulated that “form ever follows function” — one of the foundational tenets of modernity, from industrial design to business management. Sullivan developed the shape… Continue Reading
Why Do We Keep Buying New Technology?
Why Do We Keep Buying New Technology? Twenty-seven years of experience in the trenches with law practices worldwide has shown me that most firms buy/use tech for all the wrong reasons. The only reasons that matter are “The Five B’s” and all related to providing the best client service and that means also for a… Continue Reading
Becoming Your Client’s General Contractor
On Becoming Your Client’s General Contractor Disaggregation and non-hourly pricing are phenomena that are here to stay. What type of lawyers will clients need in an era where somebody else can do at least part of what you do better, cheaper and faster than you do? The role of many lawyers will be evolving in… Continue Reading
Picturing Better Choices – Counseling Clients through Collaborative Visualization
Picturing Better Choices – Counseling Clients through Collaborative Visualization Building on a popular IgniteLaw 2010 talk and a recent article (Dancing in the Cloud) I will describe how lawyers can use “choiceboxing” to help clients make decisions. By participating in a shared graphical representation of options, considerations, and viewpoints, clients can be clearer about authentic… Continue Reading
Set Your Practice on Fire With the New Kindle
14+ Ways to Set Your Practice on Fire With the New Kindle The new Amazon Kindle has many fun apps that make it fabulous for personal use, but there are many business uses that will make you more productive, make your clients happier, and make you a better lawyer. Most of these are free apps,… Continue Reading